Some people should not use a computer EVER

So today I got a call from a user who was having problems logging into the website. I was out of the office so I had to call her back. When I called her back and found out what the problem was I figured it would be an easy thing to remedy boy was I wrong. The problem was that she was attempting to go to the old url and not the new one. Simple fix but apparently not for her. Trying to get her to navigate to the new url turned into an excercise in futility. She went to the old webpage and before i could even stop her she was about 4 levels deep in the wrong direction on the old url. When I finally got her back to the homepage which took some time, i said ok now go to the top and where you see xyz.blah change the xyz to read zzzzz.blah (yes i didnt give the real domains but if you know me and where I work you can figure it out). Once I got her to do that it still took her a little bit to find the link I was trying to direct her to in the first place. Once we got there she was finally able to login. The funny thing is she tried to claim that she was never informed that we were going to be making a domain change, there were 4 emails within the last month informing everyone of the change in domain name. The scariest part of this whole thing is that this person now has to relay the information to other users. Heaven help them cuz if it is anything like my conversation with her they are going to want to scream and throw things. I know not everyone has a lot of computer knowledge but everything I tried to walk her through is something that in this day and age of the internet that anybody who uses a computer SHOULD KNOW.

Conference in Canada, Eh?

So this past week I attended a tech conference in Canada. It was really interesting to get around other IT guys and realize that the problems that we are encountering in our IT department have been had by those in other university IT departments as well. It was very comforting to see that we are not alone in our problems.